Thomas Blondes Return and Exchange Policy is a follows:
Any missing, damaged or incorrect items in your shipment should be reported to us within 5 business days of your delivery date.
Diffuser- You may return your Thomas Blonde diffuser within 30 days of receiving the diffuser for a refund. Shipping costs are non-refundable, and the customer is responsible for return shipping. The diffuser must be unused and still in its original packaging with all parts and accessories.
Fragrance Oils- You may return any of our oils within 30 days of receiving the order for a refund as long as the oil bottle is sealed and unopened. Shipping costs are non-refundable, and the customer is responsible for return shipping. Unfortunately, once the seal is broken or the oil bottle is opened, the sale is final.
Candles- You may return any of our candles within 30 days of receiving the order for a refund as long as the candle has not yet been burned. Shipping costs are non-refundable, and the customer is responsible for return shipping.
Exchanges- Customers may exchange any of our products within 30 days of receiving the item, for an exchange of another Thomas Blonde item of equal or lesser value as long as the product is unused and is in its original packaging. Customer is responsible for all shipping costs associated with the exchange.
Promotion/Discount/Sale Items- All promotional items, discounted items, and sale items are final sale. This includes flash sales, monthly subscription items, and promotional offers.
Point of Purchase- Only items that have been purchased directly from our website can be returned to Thomas Blonde. Products purchased through other retailers, affiliates, or distributors must be returned in accordance with their respective returns and refunds policy.
Shipping- The customer will be responsible for all costs relating to shipping any product back to us. Please make sure that the item you’re returning is repackaged with all cords, adaptors, bottles, accessories, and documentation that were included when you received it.
Damaged Items- When your order arrives, please inspect the box for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact our customer care immediately email@example.com
Please provide the order number along with your best phone number for fastest service. To ensure prompt resolution, please provide images of the damages incurred and retain the shipping box, packing materials, and the damaged items for inspection by the carrier.
How to Return an Item
If you are not satisfied with your product, please email us at firstname.lastname@example.org with your name, order number and issue. Please do not send anything back without contacting us first. This will ensure a speedy resolution. Please send back the product in its original packaging. Remember, it is your responsibility to pack the product safely. Using trackable shipping is highly recommended, as Thomas Blonde is not responsible for any lost or damaged packages. Once the product has been received and has passed inspection, please allow 10 – 14 business days from the date we receive your return for us to process the refund or exchange. Payment will be reissued in the form it was received.